Since the inception of smart home devices, we have been facing lots of connectivity issues with the internet. Echo devices may also face similar issues now and then. But don’t worry, we will list down all the necessary steps that you could take to resolve such issues in no time.
Check Router connectivity
The first most common root cause is the router itself having connectivity issues. This could happen due to multiple reasons. Few are listed below:
- Router is quite old.
- Its firmware hasn’t been updated since a long time.
- Bandwidth issues.
- Too much devices connected.
To verify the router issues, you can check if your other devices (mobiles, laptops, smart TV…..) are also facing similar intermittent connectivity issues. If yes, then we have found the culprit. So make sure you do the following:
- Considering the router to be quite old(older than 10 years), it may die out anytime, leaving you with no internet till you find a new replacement. So, it’s highly recommended to buy a latest generation router to keep up with the new technology.
- If you already have a new router and still facing this issue, then try to update the router with the latest available firmware. This will help resolve lots of bugs which could be causing the router to disconnect internet intermittently. For updating the firmware, you will need to check the router manufacturer’s website for the exact steps.
- For the Bandwidth issues, check with your ISP (Internet Service Provider) whether you have sufficient bandwidth to facilitate the load from different devices.
- There could be a lot of unnecessary devices being connected to the router which could be affecting its overall performance. Check on your router’s admin page and try to remove unwanted devices connected to it.
If the above steps still fail to resolve the router’s connectivity then try to install a new extra router. So that the load can be divided among the 2 routers.
Distance between the router and Echo devices
Usually, Wi-fi networks have a wide range to allow the devices to connect easily without any issues. But still, there is an upper limit to this range. Beyond that, you may face such connectivity issues.
To avoid this, make sure to keep the Echo devices closer to the router. Recommended is within 10 meters (approximately 30 feet). So if you have a big house, then you may need to place multiple routers to cover the entire house.
2.4 GHz or 5 GHz
Modern wireless routers usually support dual bands namely 2.4 GHz and 5 GHz. So there could be 2 separate SSIDs (router names), one which allows 2.4 GHz bandwidth and the other one supports 5 GHz. Out of the two, it’s highly recommended to use 5 GHz for better performance and connectivity. Try switching between these two and see which works best for your Echo device.
Inteference from other devices
Electronic devices emit a lot of electromagnetic waves which causes a lot of interference that is invisible to the naked eye. But this interference can cause performance issues with other nearby devices. So make sure, the Echo devices are kept at a distance from other electronic devices like TV, Refrigerator, microwave.
Restart the router/Echo device
Restart is a common resolution to most electronic device-related issues. Try restarting both the devices (router and the echo device). Unplug the power cable for the router and Echo device. Wait for 3 seconds and plug them back and switch on the power. This will reset both the devices and then the Echo device will automatically connect to the router.
Make sure none of the devices is getting hot. Always avoid keeping the Eco devices nearby things that emit hot air. For eg. An electric or water heater. This impacts the overall efficiency of the hardware in long term.
Update the Echo device software
We can use Alexa to update the Echo device software. You just have to say, “Check for software updates” and the rest will be taken care of.
For Echo Show or Echo Spot, follow the below steps:
- Swipe down from the top of the screen and click on “Settings”.
- Then select “Device options”.
- Click on “Check for Software Updates”.
Factory reset your Echo device
The last option is to factory reset your Echo device. This will erase all the personal information and device settings, including the smart home device connections. You will need to do the setup again.
The procedure to reset the Echo device depends on the type of product you are using.
How to reset Echo or Echo Dot (3rd or 4th Generation)
- Press and hold the “Action” button for 25 seconds. The light ring will turn off after pulsating orange light.
- Then wait for the light ring to turn back on and change to blue. After few seconds, it will again trun orange. Then follow the instructions to set it up again as before.
How to reset Echo or Echo Dot (1st Generation)
- Press and hold the Reset button with the paper clip.
- The light will turn off and on again.
How to reset Echo or Echo Dot (2nd Generation)
- Press and hold the “Microphone Off” and “Volume down” buttons.
- Wait for 20 seconds and the light ring should turn orange.
How to reset Echo Studio
- Press and hold the “Microphone off” and “Volume down” buttons.
- Wait for the light ring to turn off and on again.
If you just want to reset Echo Studio and keep the smart home device connections, then follow the below steps:
- Press and hold the “Action” button for 20 seconds.
- The light rinn will turn off and on again.
To reset other Echo devices, check the amazon.com blog.
I hope that following the above steps, you should be able to resolve the wi-fi connectivity issues with your Echo devices. We will keep updating the above list of steps for new Echo devices. If you still face any issues, then feel free to let us know in the comments. We would be more than happy to help you out.